Colney Hatch Flower Delivery Privacy Policy

Name: BRIGHT KISS
Brand: Flower Delivery Colney Hatch
Price: 55.00 GBP
Availability: InStock

Introduction

This Privacy Policy governs how Flower Delivery Colney Hatch collects, uses, processes, and protects personal information. It applies to all customers placing flower delivery orders from Colney Hatch and the surrounding districts. Your privacy is essential to us, and we are committed to complying with the General Data Protection Regulation (GDPR) and relevant UK data protection laws.

What Data We Collect

When you place an order or interact with our services, we may collect the following information:

Personal Identification Information: Your name, delivery address, billing address, phone number, and email address.
Order Details: Purchase information such as flower arrangements, order notes, and special requests.
Payment Information: Limited payment details (such as payment method and transaction confirmation), processed securely via third-party payment providers.
Communication Data: Correspondence records from queries, complaints, or customer support requests.
Technical Information: IP address, browser type, device type, operating system, and usage data collected through cookies or similar technologies.

Lawful Basis for Processing

We only process your personal data where there is a valid legal basis under the GDPR. These include:

Contractual Necessity: Processing is required to fulfill your order and provide the requested services.
Legal Obligations: We may process your information to comply with applicable laws and regulations (such as tax or accounting requirements).
Legitimate Interests: To improve our products and services, enhance customer experience, and prevent fraud, provided such interests are not overridden by your data protection rights.
Consent: For marketing communications or use of certain optional cookies, we will seek your explicit consent, which you may withdraw at any time.

How We Use Your Information

We use customer data for the following purposes:

Processing and delivering your flower orders efficiently and correctly.
Communicating relevant updates about your order status, delivery, or any customer service follow-up.
Managing your account and preferences, where applicable.
Responding to customer enquiries, requests, or feedback.
Fulfilling our legal and accounting obligations.
Improving our services, offers, and website usability.
Sending promotional information (only with your prior consent).

Data Retention Periods

Your personal data is retained only for so long as necessary to fulfill the order and satisfy our legal, accounting, or reporting requirements:

Order Data: Retained for up to 7 years in accordance with tax and accounting regulations.
Account Data (if applicable): Stored until you request deletion or closure of your account.
Communications Data: Held for up to 2 years after your last interaction, unless a longer period is required for dispute resolution or legal obligations.
Marketing Data: Stored until you withdraw your consent or unsubscribe.

Once data is no longer needed, it will be securely deleted or anonymised.

Data Processors and Sharing

We only share your personal data with trusted third-party service providers and processors where necessary and in line with GDPR standards. These may include:

Payment processing companies for secure transaction handling.
Courier and delivery partners to ensure successful delivery of your order.
IT and website hosting providers for system maintenance and security.
Professional advisors such as accountants or legal consultants, solely to fulfill our legal obligations.

All processors work under strict contractual obligations to protect your data. We do not sell, rent, or trade your personal data to third parties for marketing purposes.

If we are required by law or regulation to disclose your data to authorities, we will do so only when necessary and after ensuring your rights are protected.

Your Data Protection Rights

As a customer of Flower Delivery Colney Hatch, and under the GDPR, you have the following rights regarding your personal data:

Right of Access: Request a copy of your personal data held by us.
Right to Rectification: Correct any inaccurate or incomplete data we hold about you.
Right to Erasure: Request deletion of your personal data, subject to applicable legal requirements.
Right to Restrict Processing: Limit how we process your data in certain circumstances.
Right to Data Portability: Obtain and reuse your personal data in a machine-readable format for your own purposes.
Right to Object: Object to certain types of data processing, including direct marketing.
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise these rights, please contact us using the details provided on our website or your order confirmation. Requests will be handled in accordance with GDPR timeframes and requirements.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we discover we have inadvertently obtained such data, we will promptly remove it.

Security of Your Data

Flower Delivery Colney Hatch uses a combination of technical and organisational measures to safeguard your personal information. This includes encryption, secure storage systems, and access controls to prevent unauthorised access, disclosure, or loss.

Policy Updates

We may update this Privacy Policy from time to time to reflect legal or operational changes. The most current version will always be available on our website. Please review the policy periodically to remain informed about how we protect your information.

Contact and Questions

If you have any questions, concerns, or wish to exercise your data rights, please refer to the contact information on our website or in your order confirmation. We are committed to resolving your queries and upholding your privacy rights in all dealings with Flower Delivery Colney Hatch.