At Flower Delivery Colney Hatch, your satisfaction is our priority. We know that households and local businesses expect nothing but the freshest flowers, and as your trusted community florist, we are proud to guarantee quality with every bouquet. Our fresh flower guarantee ensures your flowers arrive vibrant and beautiful, just as you expect.
We take great care in preparing and delivering your flowers, but in the rare event that your flowers arrive damaged, we want to resolve the issue quickly. Please inspect your order when it arrives. If you find that your bouquet or arrangement has suffered any damage during transit, contact us on the same day of delivery. To help us address your concern, we may ask for photos and details of the damage, so we can provide a prompt resolution.
Every order from Flower Delivery Colney Hatch is hand-selected and arranged on the day of delivery to ensure peak freshness. We guarantee that our flowers will look their best for at least 5 days with proper care. Should your flowers wilt or show signs of poor condition within this freshness window, please let us know as soon as possible. Our local team will make every effort to uphold our freshness promise to you.
If your flowers are damaged on arrival or fail to meet our freshness promise within the guaranteed time frame, you are entitled to a replacement bouquet or a refund. Please get in touch straight away and provide your order details so we can make the process smooth and straightforward. You may choose between:
We handle every claim with respect and urgency, ensuring minimal inconvenience for you.
Your feedback is important to us and helps us improve our flower delivery service for all our Colney Hatch customers. Whether your complaint is about product quality, delivery, or any aspect of your experience, please share your concerns. We recommend contacting us directly so that we may resolve your complaint as quickly as possible. Our management reviews all complaints and will follow up with you to ensure your satisfaction.
As a trusted local florist, we take pride in serving our Colney Hatch community. We deliver to homes and businesses throughout the area, building our reputation on reliability, quality, and outstanding customer support. Your peace of mind is of utmost importance to us, which is why we stand by our returns, refunds and complaints policy. Thank you for choosing Flower Delivery Colney Hatch – your local partner for the freshest flowers every time.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
