Welcome to our Flower Delivery service in Colney Hatch and the surrounding areas. These Terms and Conditions set out the basis on which we supply flowers and related products and services to you as a customer via our online platform. Before placing an order, please read these Terms thoroughly. By placing an order with us, you acknowledge that you agree to abide by these Terms & Conditions.
We provide an e-commerce platform for the ordering, payment, and delivery of flowers and floral arrangements within Colney Hatch and nearby locations. Our goal is to make ordering and receiving flowers quick, convenient, and transparent for our customers across Colney Hatch and the surrounding neighbourhoods.
All orders for flower delivery in Colney Hatch must be placed through our online ordering system. Upon selecting your chosen arrangement or product, please review your selection carefully, including desired delivery dates, recipient information, and any specific instructions. After confirming your order, you will be given an order summary to review before payment. Please double-check all details to ensure accuracy.
Once your order has been placed:
This process applies to all online Flower Delivery orders for Colney Hatch and its vicinity.
All flowers and arrangements are subject to availability, and seasonal or regional variations may affect stock. Should certain flowers or products be unavailable at the time of your order, we reserve the right to substitute the unavailable items with products of equal or greater value and similar style and quality, while making reasonable efforts to communicate such changes where practical.
We accept payment online via secure approved payment providers as detailed at checkout. Full payment must be made before any order is accepted and processed. Payment information, including your card details, is handled securely in accordance with UK data security requirements.
All prices shown on our website are in pounds Sterling (£) and include VAT unless otherwise stated. We reserve the right to change prices at any time, but this will not affect orders already confirmed by us and for which you have already paid in full.
We deliver flowers to Colney Hatch and surrounding areas as specified during checkout. Delivery dates and times requested by the purchaser will be met to the best of our ability, but times are not guaranteed and may be subject to change due to unforeseen circumstances.
It is your responsibility to ensure that your delivery details, including recipient name, address, and contact particulars, are accurate and complete. We are not responsible for any delivery issues arising from incorrect or incomplete address details. If a delivery cannot be completed due to the recipient not being available, we reserve the right to leave the flowers with a neighbour, in a safe location, or to leave a collection note as appropriate under local circumstances.
Additional charges may apply for specific timed or same-day deliveries depending on availability and location within Colney Hatch or nearby areas.
If you wish to cancel or amend your order, please do so as soon as possible. Cancellations or changes can only be made before your order has been prepared for dispatch. After this point, we cannot guarantee that cancellations or amendments are possible, especially for same-day or next-day Flower Delivery in Colney Hatch.
If your order has not yet been dispatched, we will confirm the cancellation in writing and promptly process any refund due in compliance with our returns policy. Refunds are made using the original payment method, subject to normal banking timescales.
No refunds will be given for orders cancelled after the flowers have been dispatched for delivery or for perishable goods already delivered, except in accordance with your statutory rights.
We take great pride in the quality of our Flower Delivery service in Colney Hatch and surrounding areas. If your flowers arrive damaged, wilted, or incorrect, please notify us with photographic evidence as soon as possible, and within 24 hours where feasible. We will investigate and, where appropriate, offer a full or partial refund, replacement, or other suitable remedy as required by law and our customer care policy.
Returns for perishable goods (such as flowers) may not be accepted under standard change-of-mind circumstances, but this does not affect your statutory rights regarding faulty or misdescribed goods.
You must ensure all information provided is accurate and up-to-date, especially concerning delivery instructions for flower deliveries across Colney Hatch. It is your responsibility to verify and provide suitable delivery information, ensure access for our couriers, and notify the recipient if necessary.
You may not use our site for any unlawful purpose or in breach of these Terms & Conditions. Abuse, fraudulent activity, or other misuse of our Flower Delivery service in Colney Hatch will result in immediate order cancellation and, if appropriate, notification of relevant authorities.
We make every effort to ensure your online flower delivery experience in Colney Hatch is timely, efficient, and of the highest quality. However, our liability is limited as follows:
All content on our website, including images, product descriptions, logos, and text, is owned by or licensed to our business. No content may be copied, reproduced, or used for commercial purposes without our express written consent.
Your privacy is important. We will only use your personal data as outlined in our privacy policy and in accordance with current UK data protection regulations. Payment details are processed securely and are not retained on our own systems after transaction completion.
We are not liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms caused by events outside our reasonable control (for example, strikes, pandemics, extreme weather, or supply interruptions).
We reserve the right to update or change these Terms & Conditions at any time. Any changes will take effect immediately upon posting on our website. It is your responsibility to review these Terms whenever you use our service.
No provision in these Terms & Conditions is intended to, nor shall it, confer any rights on a third party.
These Terms & Conditions, and any contract formed under them, are governed by the laws of England and Wales. In the unlikely event of a dispute relating to your online flower delivery order in Colney Hatch, such disputes shall be subject exclusively to the jurisdiction of the English courts.
These Terms & Conditions apply to all customers using our online Flower Delivery service in Colney Hatch and its surrounding areas, regardless of the means or devices used to access our platform. By confirming an order, you confirm acceptance of these Terms in full.
If you have questions regarding these Terms or our Flower Delivery service in Colney Hatch, please refer to our customer support page for further information regarding how to get in touch with us. Our team is available to assist with any concerns or issues regarding your order, delivery, or aftercare.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in force. These Terms & Conditions represent the entire agreement between you and our business for the provision of Flower Delivery services in Colney Hatch and nearby areas.
Thank you for choosing us for your flower delivery needs. We look forward to making your experience as smooth and enjoyable as possible.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Colney Hatch, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Colney Hatch.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
